Guidelines for working with interpreters
About this resource
This resource provides guidance for health practitioners with processes and protocols to work more effectively with face-to-face and remote interpreters. The guidelines include procedures for:
- pre-briefing before the session for practitioners to establish an alliance and to agree on the interpreting process with interpreters
- structuring the session at the start for practitioners to familiarise clients with the interpreting process
- structuring during the session for practitioners to guide the communication process when involving an interpreter
- debriefing interpreters if needed.
Author/owner
eCALD Services, Waitemata DIstrict Health Board
Date
September 2020
We recommend to learners eligible for accessing our secured eCALD learning management system to:
- enrol into the Module 4 Working with Interpreters online or face-to-face course to gain insight and practical skills.
We also recommend viewing:
- an informative video "Telehealth consultation involving an interpreter" for health practitioners, showing what you will need and what to expect for a video appointment using an interpreter
- a video showing what can go wrong when involving a child as an interpreter.
Produced by eCALD Services, Waitemata District Health Board.
© Waitemata District Health Board [2010-2020].
