At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence through the provision of courses and resources for the New Zealand health workforce, for better client/patient outcomes and experience.
eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.View eligibility information View upcoming courses
These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients. It provides insight and understanding on cultural dimensions, how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems.
These courses are for clinical or non-clinical staff who are interested to gain insight and understanding of value dimensions that cause barriers to effective cross-cultural interaction and skills to enable effective working relationships in a culturally diverse workplace.
It [the online course'] felt novel and different from other online modules I have done. Interesting and engaging graphics and [the online content is] presented [in] different ways of learning.
Palliative care clinician
I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.
Face-to-Face Learner (Module 2 Working with migrant patients)
The eCALD trainer was presiding over the 1.5-hour long session so easy and comfortably that all of the attendees were able to complete the course with a strong feeling of great fulfilment and worthwhile signing up for the course.
Interpreter (Module 201 Interpreting remotely in the healthcare setting)
Another excellent course from the eCALD team, I have attended others which were face to face but this was the first online course. I am grateful to have been able to complete this at my own pace and in small chunks. Will certainly recommend to colleagues. The variety of scenarios, reading, questions, reflection all helped to make the course more enjoyable from an online learning perspective.
I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.
Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)
eCALD® has launched this new course for interpreters, in both e-learning and remote face-to-face formats, between 2nd April to May 2020. Since then we have trained more than 170 interpreters across the country and received amazing quantitative and qualitative feedback from learners.Find out more
eCALD Services are pleased to launch a new informative video demonstrating to clinicians "what is needed and what to expect for a video appointment when using an interpreter".
We have recently launched our new online course "Working with CALD clients in Palliative care". Watch the videos to find out what the course offers, what learners say about the course, and how to register and enrol.
Meantime, you can view recorded sessions from recent completed webinars here.
We have a brand new face-to-face course “Working with Communicable Diseases with CALD clients”. Check out what the course offers and what learners say about the course!
eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.
We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.View all resources
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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.