Enhancing CALD Cultural Competence

At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence through the provision of courses and resources for the New Zealand health workforce, for better client/patient outcomes and experience.

More information

Great news!! Te Whatu Ora Institute for Innovation and Improvement - eCALD® Services are delighted to launch a brand new "Cultural Competency Training Programme for the Mental Health and Addiction Workforce Working with Culturally and Linguistically Diverse (CALD) Asian and Refugee communities" as of 19/12/2022. The programme is funded by Te Whatu Ora Mental Health and Addiction (Commissioning) team.

Find out more about this programme

Cultural diversity in the New Zealand population is growing, leading to increasing cross-cultural interactions between healthcare providers and clients and between employees.

CALD cultural competency courses and programmes

eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.

View eligibility information View upcoming courses

Cultural Competency Training for the General Health Workforce

These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients. It provides insight and understanding on cultural dimensions, how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems.

Cultural Competency Training for the Mental Health & Addiction Workforce Working with CALD Asian and Refugee Communities

This training programme is for mental health and addiction workforce who are keen to gain cultural and linguistic diversity (CALD) competencies to be able to recognise and respond to the diverse and unique needs of the Asian and Refugee communities in a mental health and addiction context.

Cultural Competency Training for Culturally Diverse Workplaces

These courses are for clinical or non-clinical staff who are interested to gain insight and understanding of value dimensions that cause barriers to effective cross-cultural interaction and skills to enable effective working relationships in a culturally diverse workplace.

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

Course was fun and interactive

“The course was fun, interactive with immense wealth of knowledge. It provides very easy and practical application.”

Public Health Nurse (F2F Module 5 Working with Communicable Diseases with CALD Clients)

Gained a new set of skills

I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.

Face-to-Face Learner (Module 2 Working with migrant patients)

The videos were very helpful

The videos were very helpful to see what concepts would look like in practice. Very comprehensive, very user-friendly.

eCALD Learner

A most useful addition to the CALD learning material

A most useful addition to the CALD learning material. A valuable resource and then I shall recommend to as many people as possible

Online learner (Module 7 Working with religious diversity)

CALD Cultural Competency in a Psychiatric Context Training Programme

This training programme is recommended for psychiatric registrars or clinicians interested in developing awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides many case examples and vignettes and opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice.

Find out more

Telehealth consultation involving an interpreter

eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".

Working with CALD clients in Palliative care course

Our module "Working with CALD clients in Palliative care" will help learners to acquire understanding, strategies and practical skills to work with CALD clients and families during palliative and end-of-life care.

Cross-Cultural Interest Group (CCIG) Seminars

Our 16 May 2023 Webinar topic is "Welcome to the Digital Village". Our guest speaker is Dr Hiran Thabrew. Registration is now open.

Courses for interpreters

The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.

Remote face-to-face courses now available

eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.

Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

View all resources

Online Toolkit

Cross-Cultural Resource

Online Resource

Working with Religious Diversity

Online Resource

Working with CALD Families - Disability Awareness

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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.

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