At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence by providing courses and resources for the New Zealand health workforce for better client/patient outcomes and experience.
eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.View eligibility information View upcoming courses
These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients. It provides insight and understanding on cultural dimensions, how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems.
These courses are for clinical or non-clinical staff who are interested to gain insight and understanding of value dimensions that cause barriers to effective cross-cultural interaction and skills to enable effective working relationships in a culturally diverse workplace.
I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.
Face-to-Face Learner (Module 2 Working with migrant patients)
The videos were very helpful to see what concepts would look like in practice. Very comprehensive, very user-friendly.
“The course was fun, interactive with immense wealth of knowledge. It provides very easy and practical application.”
Public Health Nurse (F2F Module 5 Working with Communicable Diseases with CALD Clients)
This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.
e-Learner (Module 3 - Working with refugee patients)
The video sequences are highly successful learning tools-congratulations!!
Online Learner (Module 8 Working with CALD Families - Disability Awareness)
This training programme is recommended for psychiatric registrars or clinicians interested in developing awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides many case examples and vignettes and opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice.Find out more
eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".
Our module "Working with CALD clients in Palliative care" will help learners to acquire understanding, strategies and practical skills to work with CALD clients and families during palliative and end-of-life care.
The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.
eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.
We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.View all resources
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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.