At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence through the provision of courses and resources for the New Zealand health workforce, for better client/patient outcomes and experience.
eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.View eligibility information View upcoming courses
These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients from Asian, Middle Eastern, Latin American and African backgrounds.
These courses are for clinical or non-clinical staff who are interested to gain insight and skills to enable effective working relationships in a culturally diverse workplace.
The video sequences are highly successful learning tools-congratulations!!
Online Learner (Module 8 Working with CALD Families - Disability Awareness)
“The course was fun, interactive with immense wealth of knowledge. It provides very easy and practical application.”
Public Health Nurse (F2F Module 5 Working with Communicable Diseases with CALD Clients)
This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.
e-Learner (Module 3 - Working with refugee patients)
I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.
Face-to-Face Learner (Module 2 Working with migrant patients)
This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.
F2F Learner (Module 1CS Cultural Competency and Customer Service)
We are pleased to announce the launch of our new training programme for clinicians who are interested to develop awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides a lot of case examples and vignettes, as well as opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice. The programme syllabus is aligned closely with the Royal Australia & New Zealand College of Psychiatrists (RANZCP) standard for addressing cultural competence with cultural and linguistic diversity (CALD). Check out what clinicians say about the modules. [News dated 12 July 2021].Find out more
eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".
We have recently launched our new online course "Working with CALD clients in Palliative care". Watch the videos to find out what the course offers, what learners say about the course, and how to register and enrol.
The presenters will be sharing the roles of culturally appropriate health improvement practitioners and health coaches and will include the model of care, the benefits for GPs and the enrolled patients. Find out more..
The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.
eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.
We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.View all resources
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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.