Enhancing CALD Cultural Competence

Diversity in the health workforce in New Zealand is increasing exponentially. As patients are becoming more diverse, so are our health care teams. There are more and more cross-cultural interactions between health professionals and patients and between colleagues and professionals. Enhancing cultural and linguistic diversity (CALD) cultural competence is essential.

More information

At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence through the provision of courses and resources for the New Zealand health workforce, for better client/patient outcomes and experience.

CALD cultural competency courses

eCALD offers a range of online, remote face-to-face (virtual) and face-to-face courses for both caring for culturally and linguistically diverse (CALD) migrant and refugee clients or patients from Asian, Middle Eastern, Latin American and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on facilitating the acquisition of knowledge, the development of cultural awareness and sensitivity to cultural factors, and provide opportunities to apply these as skills in practice.

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Courses for working with CALD patients

These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients from Asian, Middle Eastern, Latin American and African backgrounds.

Courses for culturally diverse workplaces

These courses are for clinical or non-clinical staff who are interested to gain insight and skills to enable effective working relationships in a culturally diverse workplace.

Gained a new set of skills

I felt this course has helped me to achieve my goals. I now have a new set of skills that I am keen to start using and to develop further as I put what I have learnt into practice.

Face-to-Face Learner (Module 2 Working with migrant patients)

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

Thoroughly designed online training course

This is a thoroughly designed training course for interpreters which covers a lot of practical issues that we have met during the practice. We may not need or have the opportunity to apply all the things we have learnt in this course in our practice, but with the awareness, it will make interpreters feel more of control of our job. It also gives us more confidence to do our job better, and our communications with the health practitioners [HPs] and patients will be smoother.

Interpreter (Module 201 Interpreting remotely in the healthcare setting)

Remote F2F course

The eCALD trainer was presiding over the 1.5-hour long session so easy and comfortably that all of the attendees were able to complete the course with a strong feeling of great fulfilment and worthwhile signing up for the course.

Interpreter (Module 201 Interpreting remotely in the healthcare setting)

A most useful addition to the CALD learning material

A most useful addition to the CALD learning material. A valuable resource and then I shall recommend to as many people as possible

Online learner (Module 7 Working with religious diversity)

CALD Cultural Competency in a Psychiatric Context Training Programme

We are pleased to announce the launch of our new training programme for clinicians interested in developing awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides many case examples and vignettes and opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice.

Find out more

Telehealth consultation involving an interpreter

eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".

Working with CALD clients in Palliative care course

Our module "Working with CALD clients in Palliative care" will help learners to acquire understanding, strategies and practical skills to work with CALD clients and families during palliative and end-of-life care.

Cross-Cultural Interest Group (CCIG) Seminars

Thank you to everyone for supporting our 2022 webinars. If you have missed any webinars, you can check our Past Events. Recorded sessions and PPTs are available for viewing.

Courses for interpreters

The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.

Remote face-to-face courses now available

eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.

Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

View all resources

Online Toolkit

Cross-Cultural Resource

Online Resource

Working with Religious Diversity

Online Resource

Working with CALD Families - Disability Awareness

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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.

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