FAQs

General Information

All intellectual property created by eCALD Services, Waitemata DHB on this website is owned by Waitemata DHB, including the copyright in all items.  The presence of any resources, images or otherwise on this web site does not constitute consent (implied or otherwise) for them to be copied or used.  By using this website you agree to be legally bound by the terms stated under Terms and Conditions on this website.

Please contact eCALD Admin for help of if you have any queries.

Please contact eCALD Admin for support if:

  • you have problems accessing your online study or issues with pages on the online study

  • you have difficulties with opening an account and with course enrolment

  • you are not eligible for funded courses but wish to enrol for a face-to-face course or book a course for your service/organisation/team

Please go to Contact Us for more information about our service hours.

Service response

  • To ensure we receive all your details correctly, we will only accept requests for support or queries by email to eCALD Admin

  • Non-urgent support and queries will be attended to within 5 working days

  • Urgent requests for support and queries will be attended to within 2 working days.  Please mark your email as URGENT to eCALD Admin and check that you have provided us with all the relevant details.

  • Queries will not be attended to on non-business days.

Here are some of the terms used on this website:

  • ADHB refers to Auckland District Health Board
  • Auckland Region includes ADHB, CMDHB and Waitemata DHB catchments

  • Asian in New Zealand, refers to people originating from Asia countries including countries in West Asia (Afghanistan and Nepal) South Asia (covering the Indian sub-continent), East Asia (covering China, North and South Korea, Taiwan, Hong Kong, Japan), and South East Asia (Singapore, Malaysia, the Philippines, Vietnam, Thailand, Myanmar, Laos and Cambodia). This definition is commonly used within the health sector and is the basis of the Statistics New Zealand Asian ethnicity categories. 

  • CALD refers to culturally and linguistically diverse or cultural and linguistic diversity

  • CALD groups / patients / clients / families refer to culturally and linguistically diverse groups / patients / clients / families who are migrants and refugees from Asian, Middle Eastern and African backgrounds

  • CMDHB  refers to Counties Manukau District Health Board

  • CME refers to Continuing Medical Education

  • CNE refers to Continuing Nursing Education

  • DHB refers to District Health Board

  • eCALD® is the registered trademark name of this website (e represents educational and electronic downloadable resources)

  • MEA refers to Middle Eastern and African

  • MELAA refers to Middle Eastern, Latin American and African

  • MOH refers to Ministry of Health

  • MOPS refers to Maintenance of Professional Standards

  • NGO refers to Non-government organisations

  • Outside Auckland refers to other regions outside of the Auckland region

  • PHO refers to Primary Health Organisation

  • Waitemata DHB refers to Waitemata District Health Board

We recommend eCALD® online courses to be accessed via CHROME, FIREFOX, OPERA, INTERNET EXPLORER EDGE, or SAFARI browser. NB: Microsoft has officially ended support for older IE browsers, 

You can access the online courses via PC or Apple Mac desktops, laptops and tablets (iPad and Android). Please do not access the course using phone devices. The smallest device for online study is a tablet.

 

MINIMUM SYSTEM REQUIREMENTS:

Hardware:

  • 1.8 Ghz CPU, 512 MB Ram, AC97 Compatible Sound Card

  • Flash Player version 10.0.2.54 or above to play videos and audios

 Operating System:

  • Windows 7 onwards or Mac OSX or above

  • Internet Browsers: Safari, IE 6.0, Firefox 2.0, Google Chrome 1.0 or above for graphics to display properly (Recommendation: Use Safari or Firefox for best performance)

  • Java Script enabled on the internet browser

  • Shockwave Player Version 11 or above

  • Recommendation: Allow third party cookies in your internet browser under Settings

eCALD® does not guarantee that our online courses will run on all types of devices and desktop PC systems and browsers. We have done our best to test the courses on the above browsers and devices.

If you have issues with the minimum system requirements at work, please contact your IS department not eCALD Admin.

 

Completing an Online Course at Work:

  • Please make sure you have a headphone when doing the course in an open plan area: the courses have video/audio scenarios 

 

Speed of the Online Course:

If you are experiencing speed issues compared to other times, it could be due to an issue with your network or home PC system.

If you have network issues or technical problems with your computer at work, please contact your IS department and let them know about our minimum system requirements.

If your work or home DESKTOP computer cannot run the online course effectively, we recommend you attend a face-to-face course.

Our courses are accredited for CME, General Practice Education Programme Stage 2 (GPEP2), Continuing Professional Development (CPD), Continuing Nursing Education (CNE), and Maintenance of Professional Standards (MOPS) purposes.

We provide Certificate of Completion with learning hours for learners to claim their professional development points from there registration bodies.

For CORNERSTONE General Practice Accreditation information, please visit the RNZCGP website. 

 

 

General Course / Enrolment / Login Queries

  • The Username for accessing eCALD® Courses is your email address. 
  • If you have forgotten your Password click on FORGOT PASSWORD on the LOGIN page to reset to a new password.

Please note: eCALD® has the rights to de-active your eCALD® account if the website administrator considers that you have breached copyright’s rules or abused the system by disclosing your password or giving access to the eCALD® LMS account to other people.  This is at the sole discretion of the website administrator.

All intellectual property including photos/images on this website is owned by Waitemata DHB, including the copyright in all items.  The presence of any resources, images or otherwise on this web site does not constitute consent (implied or otherwise) for them to be copied or used.  By using this website you agree to be legally bound by the terms stated under Terms and Conditions on this website.

An eCALD® account is a secured Learning Management System account provided for approved members to have access to:

  • Course enrolment for face to face or online CALD courses.
  • Start or resume approved online courses
  • Access certificate of completion for completed course 
  • Check online or face to face course enrolment status 
  • Cancel/change face to face course enrolments
  • View or download learning records 
  • Access online cross-cultural resources (these are not courses) and some may have pre-requisites.

  • Edit user profile 
  • Change password

How to open an eCALD® account:

  • If you are eligible for funded courses: go to the Login page; click the CREATE AN ACCOUNT button; complete the form and submit.

  • If you are not eligible for funded courses: your account can only be created by eCALD Admin once you have paid for the the course(s) enrolment. You can send you request to eCALD Admin
  • Check Eligibility and Enrolment for more information.

 How to access your eCALD® account:

  • Go to Login on the top right corner of the site and then login using your Username <email address> and Password 

  • If you have lost your password, click on the FORGOT PASSWORD on the LOGIN PAGE.

Terms of Use: eCALD® has the rights to de-active your eCALD® account if the eCALD administrator considers that you have breached copyright’s rules or abused the system by disclosing your password or sharing access of the eCALD® account with other people.  This is at the sole discretion of the eCALD administrator.

Please be aware that courses and resources developed by eCALD Services, Waitemata DHB are intellectual property owned by Waitemata DHB, including the copyright in all items.  The presence of any resources, images or otherwise on the courses, resources and on this website does not constitute consent (implied or otherwise) for them to be copied or used.  By using this website you agree to be legally bound by the terms stated under Terms and Conditions on this website.

  • If you are not eligible for funded online and face-to-face courses, you will have to pay for booking a course for a team/group or pay for enrolling into an individual online or face-to-face course as an individual.

  • See Eligibility section for more on how to access funded CALD courses.
  • See Enrolment section for cost of non-funded courses.

To find out more about how to enrol for online or face-to-face courses, please go to the Enrolment section.

 

Yes, you can re-enrol for any online or face-to-face course for up to 10 times. See Terms and Conditions.

Online Training:

  • When you complete an online course, you will immediately be taken to the Course Certificate after you have completed the evaluation form.
  • If you have lost your certificate(s) and wish to retrieve it, you could go into your eCALD® Account, go to CERTIFICATES and you will find all the certificates of online courses you have completed.

Face-to-Face Training:

  • A printed copy of the Course Certificate will be provided at the end of the face-to-face training session to each participant by our course facilitator.
  • If you have lost your certificate(s) and want a copy to be sent to you please contact eCALD Admin.

You can claim cultural training credits using your course completion certificate as it gives the hours of professional development for you to claim the points from your registration or accreditation bodies.

Online Course Queries

  • You can do your online study at anytime (24/7) once you have been approved for your enrolled course, except when the system is unavailable for maintenance

  • You can do your online study at home or at work as long as your PC system or device meets the Minimum System Requirements

  • You can do your online study at your own pace - that is, you can exit the course and come back to it at a later date. When you re-enter the online course, the system will take you back to where you last exited.

  • You have 60 days to complete your course from the date of approval.  You will receive email reminder to ensure you complete the course before the expiry date. Your course will expire if you have not completed or not started the course within the 60 days. 

  • You can re-enrol for the same course if it has expired; you can re-enrol up to 10 times.

  • A short workbook is available at the start of each of the online courses for you to print to guide your learning. It is located under ABOUT THE COURSE page in your online course. You must have a PDF reader on your system to view and print this workbook

  • A comprehensive workbook is available at the end of each of the online course for you to print for your own reference. It is located under RESOURCES page in your online course

  • You will receive a Certificate of Completion after completing the online course and straight after submission of the online Post Course Evaluation form

  • Headphones are required to listen to audio and video clips if you are studying in an open plan area at work

Please contact eCALD Admin during service hours for enrolment, online or system issues.

Note: To get the best user experience from your online study please ensure your system is meeting the Minimum System Requirements (listed under FAQs).

To START or RESUME your online study:

  1. Go to LOGIN on the top menu bar

  2. Enter your Username <email address> and Password
    If you are logged in, your eCALD® account page will display.

  3. Incomplete online courses will always appear on your HOME page, eg Culture & Cultural Competency”. Click the START or the RESUME button of the course you wish to start or resume.

Things to Note:

  • Currently, when you exit your online study, the system will only save information you have entered into the course exercise eg reflection questions into your browser cookies. The information you entered are not save in any databases. The exercises are provided to enhance the learning process. Should you wish to retain any of the information entered for these exercises we suggest that you copy and paste the text into a Word document while you are doing the exercises or don't delete cookies as well as use the same browser and  device/PC when you resume your course.

  • When you re-start your online study, the system will display the last page you you were on before you exited. If this has not happened, it is because you did not click the SAVE & EXIT button when you exit, you could have exited by closing the website browser instead of clicking the SAVE & EXIT button on the course. When this happens the system will not recognise where you last stop. 

  • To get all the notes from the online study, we recommend that you print the comprehensive workbook available at the end of the online course.

See more on Important Information, Tips & Tricks for online study

If you did not print the comprehensive workbook from the online course, please contact eCALD Admin for an electronic copy.

Face-to-Face Course Queries

Go to the Training Venues section to view maps for our various training venues. 

Please contact eCALD Admin if you have any issues / queries.

The Ministry of Health currently only funds Auckland-based scheduled face-to-face CALD Cultural Competency "Courses for Working with Patients" and "Courses for Working in Culturally Diverse Workplaces". Please refer to the Eligibility section for more on funded face to face courses or non-funded courses.

If you are interested in booking a course to be held outside of Auckland, please refer to the Enrolment section for booking process and costs.

Alternatively if you are eligible for free online courses, these can be undertaken anywhere in New Zealand, please check the Minimum System Requirements on the FAQs page.

Yes, if you are a staff of primary health organisations, primary care organisations, non governmental organisations, or from outside of Auckland health organisations, and is eligible for free CALD courses, you can enrol into any of the face to face courses held in venues located at Waitemata DHB or Auckland DHB, or Counties Manukau DHB.

See Eligibility and Enrolment section for more information.

If you are not familiar with Training Venues, check out the location map here.