eCALD® Team

Sue Lim QSM, eCALD® National Programme Director, Institute for Innovation and Improvement, Waitemata DHB

Sue is the founder of eCALD© Services. She has been leading the development of eCALD® courses and resources since 2005, working in partnership and collaboration with subject-matter experts, multi-media production experts and health professionals. 

Sue was previously the operations manager of Asian Health Services, Waitemata DHB between 2000 and 2015. Over sixteen years, she developed a range of Asian culture-specific services which include: Asian Patient Support Service, the i-Care Line, the Asian Breastscreen Service and Asian Mental Health Service. She created and managed the Waitemata DHB's WATIS 24-7 interpreting service which provides face-to-face and telephone interpreting services covering 90+ Asian, MELAA, Pasifika and European spoken languages as well as sign-language. Within this role, she developed and delivered the inhouse CALD cultural competency education programme from 2005 for health professionals working in Waitemata DHB which is now funded by the Ministry of Health as a national programme under the eCALD® brand. All her service and programme development include system or digital solution to ensure outputs or utilisation are tracked and reportable. Additionally, she has led a range of Asian mental health and addiction service development projects; established and led regional and local governance groups; authored and co-authored project reports, literature reviews, strategic papers and conference papers. 

Her development of ethnic minority programmes, services and education including digital solutions from 2000 to now has won her numerous awards:

2018:  New Zealand Diversity Awards 2018: Joint Winner of the Cultural Celebration Award: "An innovative Waitemata District Health Board's eCALD® digital cultural competency education programme for the New Zealand health workforce"

2015:  Waitemata Health Excellence Awards 2015: Overall Winner: Poster Presentation "A Responsiveness Mental Health and Addiction Service Model for Asian People"

2015:  Waitemata Health Excellence Awards 2015: Integrated Care Category Winner: Poster Presentation "A Responsiveness Mental Health and Addiction Service Model for Asian People"

2013:  Recipient of the Queen Service Medal, one of the NZ Royal Honours Awarded by the Governor-General of New Zealand: "For contribution to the Asian communities"

2011:  Waitemata Health Excellence Awards 2011: Highly Commendable Oral Presentation "A successful collaborative approach to ensure increased breast screening uptake by Asian women on the North Shore"

2010:  Waitemata Health Excellence Awards 2010: Overall Prize Oral Presentation "CALD Culture and Cultural Competency Online Training Programme"

2010:  Waitemata Health Excellence Awards 2010: Highly Commendable Workforce Development Oral Presentation "CALD Culture and Cultural Competency Online Training Programme"

2006:  Waitemata Health Excellence Awards 2006: 1st Prize Oral Presentation "Asian Smoke Free Community (ASC) Service" (developed in collaboration with Harbour Health, ARPHS, Health Gain Team)

2006: Health Innovations Award 2006: Highly Commendable Prize for the "Asian Smoke Free Community (ASC) Service" (developed in collaboration with Harbour Health, ARPHS, Health Gain Team)

2006: Waitemata Health Excellence Awards 2006: Highly Commendable Poster Presentation "Regional Mental Health Training for Interpreters"

2003: WDHB Clinical Awards 2003: 2nd Prize Oral Presentation "Asian health service development projects"