Sue Lim QSM, eCALD® National Programme Director, Institute for Innovation and Improvement, Waitemata DHB
Sue is the founder of eCALD© Services. She has led the development of eCALD® courses (face-to-face and online) and resources from 2005 to now. In her previous role, she was the Operations Manager of Asian Health Services, Waitemata DHB, Sue has developed and managed a range of Asian culture-specific services and an in-house 24-7 interpreting service for Waitemata DHB. She has been working in the ethnic minority space for 21 years. Her development of ethnic minority programmes, services and education including digital solutions from 2000 to now has won her numerous awards.
2018: New Zealand Diversity Awards 2018: Joint Winner of the Cultural Celebration Award: "An innovative Waitemata District Health Board's eCALD® digital cultural competency education programme for the New Zealand health workforce"
2015: Waitemata Health Excellence Awards 2015: Overall Winner: Poster Presentation "A Responsiveness Mental Health and Addiction Service Model for Asian People"
2015: Waitemata Health Excellence Awards 2015: Integrated Care Category Winner: Poster Presentation "A Responsiveness Mental Health and Addiction Service Model for Asian People"
2013: Recipient of the Queen Service Medal, one of the NZ Royal Honours Awarded by the Governor-General of New Zealand: "For contribution to the Asian communities"
2011: Waitemata Health Excellence Awards 2011: Highly Commendable Oral Presentation "A successful collaborative approach to ensure increased breast screening uptake by Asian women on the North Shore"
2010: Waitemata Health Excellence Awards 2010: Overall Prize Oral Presentation "CALD Culture and Cultural Competency Online Training Programme"
2010: Waitemata Health Excellence Awards 2010: Highly Commendable Workforce Development Oral Presentation "CALD Culture and Cultural Competency Online Training Programme"
2006: Waitemata Health Excellence Awards 2006: 1st Prize Oral Presentation "Asian Smoke Free Community (ASC) Service" (developed in collaboration with Harbour Health, ARPHS, Health Gain Team)
2006: Health Innovations Award 2006: Highly Commendable Prize for the "Asian Smoke Free Community (ASC) Service" (developed in collaboration with Harbour Health, ARPHS, Health Gain Team)
2006: Waitemata Health Excellence Awards 2006: Highly Commendable Poster Presentation "Regional Mental Health Training for Interpreters"
2003: WDHB Clinical Awards 2003: 2nd Prize Oral Presentation "Asian health service development projects"
Sue Lim, QSM, eCALD® National Programme Director
- Choi Foong Kew, eCALD® Cross-Cultural Educator
- Michael Gulavin, eCALD® Digital Analyst
Elena Wong, eCALD® Course Coordinator
Amy Cao, eCALD® Course Coordinator
Mariska Mannes, contracted eCALD® facilitator/trainer since 2010. During this time, she has conducted numerous classroom training to a range of health professionals including consultants, doctors, nurses and mental health practitioners. She consistently receives excellent feedback and results from participants. Mariska is also the Director of Deliquo Communication Limited and has extensive adult facilitation and training delivery experience in cross-cultural communication and business communication. Mariska also lectures in an MBA programme where she develops and delivers the module Cross-cultural Behaviour and Negotiation.
Choi Foong Kew, is a cross-cultural educator working with eCALD® Services since 2019. She is a Dapaanz accredited clinical supervisor and registered AOD/PG practitioner. She was the practice leader of Asian Family Services and extensive experience as a trainer before joining the eCALD® team. Before her migration from Singapore in 2014, she was working with the National Addictions Management Service within the Institute of Mental Health as a senior counsellor. Choi comes with more than 22 years of work experience in the social service and mental health fields that include counselling, training and supervision. She obtained her Master of Social Science in Professional Counselling from Swinburne University of Technology (Australia).
Katrina Penney, is contracted by eCALD® as a trainer/facilitator since 2017, teaching eCALD® modules 1, 3, 4 and 5. Katrina has a background in nursing and midwifery, since 2002 she has worked primarily in the International Humanitarian sector and with Former Refugees and Asylum Seekers arriving to New Zealand. Katrina has worked in the field in Afghanistan, Nepal, Yemen, Haiti and Sierra Leone either as a nurse, midwife, hospital manager or field coordinator. Katrina held the position of Vice President of Médecins Sans Frontières Australia, from May 2013 - May 2019 and is a founding Trustee to the Médecins Sans Frontières New Zealand Charitable Trust. She has extensive experience as an educator and gained amazing feedback from our learners.
Sue Lim, QSM, the founder and the National Programme Director eCALD® Services. She has led the development of eCALD® cultural competency courses and resources from 2005 to now. In her previous role as Operations Manager of Asian Health Services, Waitemata DHB, Sue was actively delivering cross-cultural education to health professionals working in primary and secondary care in the Waitemata region from 2002. Since assuming the role of the national programme director, she is more focussed on the development of course and resources. She will only deliver cultural training as needed.