This module is available as a self guided 3 hour online course.
Online Face to face Remote face to face
The aim of the course is to increase awareness of your own cultural values and cultural values different from your own; to help you recognise cultural differences and evaluate how the differences can affect cross-cultural interactions and communication; and develop skills to apply the principles of cultural competence in your interaction with CALD clients.
This course is intended for the health workforce working in primary care, secondary care or NGO services in customer service roles or non-clinical roles (eg receptionist).
This course is a pre-requisite for other CALD courses for Culturally Diverse Workplaces. The content of this course is similar to the Module 1 Culture & Cultural Competency course. It is suitable for the health workforce working in customer service or admin roles (eg GP/ward receptionists, pharmacists, triage nurses, volunteers) to gain cultural awareness, sensitivity, knowledge, and skills that are applicable in cross-cultural interactions.
At the end of the course, participants will:
On completing this course you will have developed new skills in cultural competency; and become aware of different cultural values and how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD clients or colleagues during interactions.
E-Learning online self-paced learning = 3 hours.
Face-to-face in-person (facilitated by an educator) = 4 hours plus 0.5-hour online pre-course work.
Remote face-to-face training via video conferencing = 2 hours plus 0.5-hour online pre-course work. This is an abridged version facilitated by an educator via Zoom.
I enjoyed the use of videos and audios to complement the text and what is being learnt. Very good quality!
Although not relevant in my current position, this course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.
Very well written and engaging.
I am currently in O&G in CMDHB, so a lot of patients don't have English as a first language and have other cultures - this will be important when considering birth and gynaecology problems as there can be different values and beliefs.