CALD 1 - Culture and Cultural Competency

This course is a pre-requisite for all other CALD courses (except for the CALD 1CS Cultural Competency & Customer Service course). This course is suitable for health workforce working in clinical roles. Duration: 4 hours for face to face format and 3 hours for online format.

  • 4 hours (CME/CNE/MOPS accredited) for classroom / face-to-face training

  • 3 hours (CME/CNE/MOPS accredited) for online self-paced, self-reflective, interactive learning

This course is intended for anyone working in primary care, secondary care or mental health services. The aim of the course is to increase your awareness of your cultural background and those of others’ cultures; and to improve your understanding of how cross cultural differences can affect communication, consultation and diagnosis.

At the end of the course, participants will:

  • Understand the need for cultural competency
  • Understand the impact of culture on knowledge of the health system
  • Be more aware of one’s own cultural values
  • Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) in practice
  • Understand cultural sensitivity in practice
  • Gain knowledge and skills to develop cultural competency in practice

On completing this course you will have developed new skills in cultural competency; and become aware of how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD patients during interactions / consultations

This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country

What a wonderful resource, great to read and then see the video clips to give relevance to my learning. Also good to hear useful phrases to use when greeting patients and phrases that may help colleagues recognise their ethnocentric views

I think that this course should be done by everyone that works within a medical environment. I think that far too often there is a lack of understanding between cultures and individuals and this needs to be addressed. This course has given useful information that I think could help a lot of people in their every day practice

Important Information

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Courses Calendar
Eligibility and Enrolment
Eligibility and Enrolment
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