CALD 1 - Culture and Cultural Competency

This course is a pre-requisite for all other CALD courses (except for the CALD 1CS Cultural Competency & Customer Service course). Suitable for health practitioners who wish to gain cultural awareness, sensitivity, knowledge, and skills that are applicable in cross-cultural interactions.

With the requirement for stricter social distancing, we are now offering REMOTE TRAINING OPTIONS via zoom, on top of the current range of e-learning culturally and linguistically diverse (CALD) e-learning (online) courses. 

We used zoom features in our remote zoom training to keep participants engaged, eg:

  • breakout rooms for small group discussions
  • whiteboard for recording discussions within the wider group
  • chat-box to engage learners with specific activities
  • multi-media to enhance teaching points.
  • 4-hour for face-to-face in-person (facilitated by an educator).
  • 1.5-hour Remote face-to-face training via video conferencing (an abridged version facilitated by an educator via zoom).
  • 3-hour online self-paced, self-reflective, and interactive learning (e-learning).


This course is intended for anyone working in primary care, secondary care or mental health services. The aim of the course is to increase your awareness of your cultural background and those of others’ cultures; and to improve your understanding of how cross cultural differences can affect communication, consultation and diagnosis.

At the end of the course, participants will:

  • Understand the need for cultural competency
  • Understand the impact of culture on knowledge of the health system
  • Be more aware of one’s own cultural values
  • Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) in practice
  • Understand cultural sensitivity in practice
  • Gain knowledge and skills to develop cultural competency in practice

On completing this course you will have developed new skills in cultural competency; and become aware of how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD patients during interactions / consultations

This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country

What a wonderful resource, great to read and then see the video clips to give relevance to my learning. Also good to hear useful phrases to use when greeting patients and phrases that may help colleagues recognise their ethnocentric views.

I think that this course should be done by everyone that works within a medical environment. I think that far too often there is a lack of understanding between cultures and individuals and this needs to be addressed. This course has given useful information that I think could help a lot of people in their every day practice.


Feedback from remote training participants:

The course was very interactive and informative. Useful for engaging with people from different cultures.

The course was very mind-provoking as it sirs your conscience how cross-cultural minded you are. The educator is very skillful to utilise the zoom functions in zoom appropriately that makes the course enjoyable. 

The educator did a great job leading us through the virtual facilitation and navigated the zoom functions with ease.


Important Information

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Courses Calendar
Eligibility and Enrolment
Eligibility and Enrolment
CALD 1 - Culture and Cultural Competency play_arrow