Enhancing CALD Cultural Competence

Cultural diversity in the New Zealand population is growing, leading to increasing cross-cultural interactions between healthcare providers and clients and between employees.

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eCALD® is launching a project to refine and update Module 3: Working with Refugee Patients. We are currently seeking volunteers to contribute to the development of this improved version.

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Cross-cultural Community of Practice Support sessions are now open for registration

At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence by providing courses and resources for the New Zealand health workforce for better client/patient outcomes and experience.

CALD cultural competency courses and programmes

eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.

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Cultural Competency Training for the General Health Workforce

These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients. It provides insight and understanding on cultural dimensions, how different cultures respond to health-related situations, different health concepts, faith-based practices, and differences in expectations from health systems.

Cultural Competency Training for Culturally Diverse Workplaces

These courses are for clinical or non-clinical staff who are interested to gain insight and understanding of value dimensions that cause barriers to effective cross-cultural interaction and skills to enable effective working relationships in a culturally diverse workplace.

It felt novel and different.

It [the online course'] felt novel and different from other online modules I have done. Interesting and engaging graphics and [the online content is] presented [in] different ways of learning.

Palliative care clinician

A most useful addition to the CALD learning material

A most useful addition to the CALD learning material. A valuable resource and then I shall recommend to as many people as possible

Online learner (Module 7 Working with religious diversity)

This is high quality learning

I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.

Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

This resource ticks the boxes in best-practice online learning.

This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country

Online Learner (Module 1 Culture and Cultural Competency)

Cross-Cultural practice supervision sessions

We provide a safe and confidential open-sharing space for our learners who have done our courses to gain knowledge and confidence among other learners and an experienced facilitator.

Telehealth consultation involving an interpreter

eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".

Courses for interpreters

The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.

Refugee Health Project

eCALD Services contracted Mr. Adel Salmanzadeh to engage with the refugee health sector in order to ascertain the needs for cross-cultural training and to disseminate information about the eCALD program to the less-reached health workforce across the motu.

MixIt

This is the story of a small community initiative that uses creativity as a tool to support young people as they walk a fine line between their past and present and determine their own futures.

Mt Roskill Collective

Mt Roskill Collective in Auckland was established in 2021 with the collaboration of NZ Ethnic Women Trust, Wellbeing Charitable Trust, Project Tamkin and Ariana Support to take a coordinated approach in responding to the needs of refugee and migrant background communities of Asian, African, Middle Eastern and Latin American (Asian and MELAA) origin.

Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

View all resources

Online Toolkit

Cross-Cultural Resource

Online Resource

Working with Religious Diversity

Online Resource

Working with CALD Families - Disability Awareness

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Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.

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