Enhancing CALD Cultural Competence

Diversity in the health workforce in New Zealand is increasing exponentially. As patients are becoming more diverse, so are our health care teams. There are more and more cross-cultural interactions between health professionals and patients and between colleagues and professionals. Enhancing cultural and linguistic diversity (CALD) cultural competence is essential.

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CALD cultural competency courses

eCALD offers a range of online, remote face-to-face (virtual) and face-to-face courses for both caring for culturally and linguistically diverse (CALD) migrant and refugee clients or patients from Asian, Middle Eastern, Latin American and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on facilitating the acquisition of knowledge, the development of cultural awareness and sensitivity to cultural factors, and provide opportunities to apply these as skills in practice.

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It felt novel and different.

It [the online course'] felt novel and different from other online modules I have done. Interesting and engaging graphics and [the online content is] presented [in] different ways of learning.

Palliative care clinician

This is high quality learning

I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.

Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)

This resource ticks the boxes in best-practice online learning.

This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country

Online Learner (Module 1 Culture and Cultural Competency)

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

Course was fun and interactive

“The course was fun, interactive with immense wealth of knowledge. It provides very easy and practical application.”

Public Health Nurse (F2F Module 5 Working with Communicable Diseases with CALD Clients)

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CALD Cultural Competency in a Psychiatric Context Training Programme

We are pleased to announce the launch of our new training programme for clinicians interested in developing awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides many case examples and vignettes and opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice.

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Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

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