At eCALD, our vision is to enhance culturally and linguistically diverse cultural competence through the provision of courses and resources for the New Zealand health workforce, for better client/patient outcomes and experience.
eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.View eligibility information View upcoming courses
These are all our courses for health practitioners who are interested in gaining skills to work with CALD patients from Asian, Middle Eastern, Latin American and African backgrounds.
These courses are for clinical or non-clinical staff who are interested to gain insight and skills to enable effective working relationships in a culturally diverse workplace.
This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for NZ's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country
Online Learner (Module 1 Culture and Cultural Competency)
It [the online course'] felt novel and different from other online modules I have done. Interesting and engaging graphics and [the online content is] presented [in] different ways of learning.
Palliative care clinician
I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.
Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)
This is a thoroughly designed training course for interpreters which covers a lot of practical issues that we have met during the practice. We may not need or have the opportunity to apply all the things we have learnt in this course in our practice, but with the awareness, it will make interpreters feel more of control of our job. It also gives us more confidence to do our job better, and our communications with the health practitioners [HPs] and patients will be smoother.
Interpreter (Module 201 Interpreting remotely in the healthcare setting)
This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.
e-Learner (Module 3 - Working with refugee patients)
We are pleased to announce the launch of our new training programme for clinicians who are interested to develop awareness, sensitivity and knowledge of cultural and linguistic diversity (CALD) factors when working with culturally and linguistically diverse (CALD) clients in a psychiatric context. The programme provides a lot of case examples and vignettes, as well as opportunities to apply awareness, sensitivity and knowledge to develop skills in engagement, assessment, cultural formulation, treatment, and collaboration in practice. The programme syllabus is aligned closely with the Royal Australia & New Zealand College of Psychiatrists (RANZCP) standard for addressing cultural competence with cultural and linguistic diversity (CALD). Check out what clinicians say about the modules. [News dated 12 July 2021].Find out more
eCALD Services have produced this video to demonstrate to clinicians "what is needed and what to expect for a video appointment when using an interpreter".
We have recently launched our new online course "Working with CALD clients in Palliative care". Watch the videos to find out what the course offers, what learners say about the course, and how to register and enrol.
The presenters will be sharing the roles of culturally appropriate health improvement practitioners and health coaches and will include the model of care, the benefits for GPs and the enrolled patients. Find out more..
The interpreter workforce is highly essential for assisting clinicians to communicate effectively with non-English speaking and limited English speaking clients. Provision of telehealth interpreting services are crucial and we are pleased to have a course to upskill interpreters in this area. Check out other useful courses for interpreters to gain cultural awareness, knowledge and sensitivity when engaging in the healthcare settings.
eCALD Services are pleased to announce the provision of “remote face-to-face courses delivered by an educator via zoom” in addition to the provision of e-learning courses and face-to-face courses to provide more options to our learners.
We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.View all resources
New visitors September 2021
Countries visited eCALD website
eCALD eNews current subscribers
Cumulative Course Uptake as at September 2021
Welcome and please check your eligibility before you start creating an account on this website. Once your account application is approved, an email will be sent to you, and you can then access your account to enrol in your course.