May 31st 2018
Pre and Post CALD Training Evaluation Study 2018
NEW EVALUATION STUDY RELEASED!! eCALD® Services has just released the “Pre and Post CALD Training Evaluation Study” (Mortensen, Lim & Puddle, 2018). From 2015, the New Zealand Government accepted an additional 600 Emergency Quota Refugees (EQR) from Syria for resettlement in Palmerston North, Wellington, Christchurch and Dunedin. To support the health workforce in these regions to work with the EQR refugees, eCALD® Services was contracted by the Ministry of health to provide face to face and online CALD cultural competency training courses in 2017 and 2018. As part of the contract, eCALD® was required to conduct a pre and post CALD training evaluation study.
The aim of the study was to evaluate the face-to-face and online CALD cultural competency post training improvements in learners’ attitudes and behaviours when working with Culturally and Linguistically Diverse (CALD) patients and families and in patient experiences.
The study provides clear evidence that CALD health practitioners cross-cultural practice improved with more consistent use of cultural assessment; asking patients for their explanations of health and illness; and their expectations of health care. Health care staff reported better patient advocacy and assistance with navigating the health system.