Communication Cards in Multiple Languages
Auckland DHB have developed and made available Communication Cards in 12 languages: Arabic, Burmese, Chinese (Simplified), Chinese (Traditional), English, French, Hindi, Korean, Maori, Russian, Samoan, Tongan, Vietnamese.
The Communication Cards contain a set of icons that patient can use if they are having difficulty communicating their immediate needs, wants or concerns.
The icons are in an order of hierarchy that is similar to the well-researched concept of Intentional Rounding. The focus is on priority needs: pain, elimination, positioning, environment and personal needs or possessions.
The cards can be printed and left with the patient at the bedside. Patients and their families can point to the relevant icons to help their communication with staff. It is hoped that these cards will improve the safety and quality of care for some of our patients who may not be able to communicate effectively.
The cards, designed by the Design for Health and Wellbeing Lab.