CALD 9 - Working in a Mental Health Context with CALD Clients

CALD 9 - Working in a Mental Health Context with CALD Clients

CALD 9 is an advanced course and is more specialised and comprehensive than other CALD courses. Before proceeding to enrol into this course:

  • Please ensure you have completed the CALD 1 Culture and Cultural Competency face to face or online course.
  • You also need to familiarise yourself with the Pre Course Reading information (by clicking on the link). This course will not repeat or explain in detail the information in the pre-course reading however some of the materials will be referred to in the course.

The course is recommended for learners who have fundamental knowledge about mental health services and mental health issues and illnesses.

With the requirement for stricter social distancing, we are now offering REMOTE TRAINING OPTIONS via zoom, on top of the current range of e-learning culturally and linguistically diverse (CALD) e-learning (online) courses. 

We used zoom features in our remote zoom training to keep participants engaged, eg:

  • breakout rooms for small group discussions
  • whiteboard for recording discussions within the wider group
  • chat-box to engage learners with specific activities
  • multi-media to enhance teaching points.

For more information about this course click on the following headings:


  • 4-hour for face-to-face in-person (facilitated by an educator)
  • 1.5-hour remote face-to-face training via video conferencing (an abridged version facilitated by an educator via zoom)
  • 3-hour online self-paced, self-reflective, and interactive learning (e-learning)

CALD 1 is the pre-requisite for this course.

The CALD 9 course only provides a recap of CALD 2, 3, 4, and 7 and it is highly recommended that learners complete CALD 2, 3, 4, 7 to have more background information before or after doing this course.

This course is intended for health professionals working in secondary care, primary care and NGO sectors who is currently providing mental health services to or who is planning/anticipating working with culturally and linguistically diverse (CALD) migrant and refugee clients from Asian, Middle Eastern and African backgrounds.

The aim of this course is to develop your skills to provide strategies for managing cross-cultural interactions, screening, assessment, treatment and interventions when working with CALD clients in a mental health context.

Participants completing this course will be able to:

  • Become aware of the importance of a culturally oriented approach and cultural competence.
  • Have a better understanding of the issues surrounding mental health practice with CALD clients.
  • Gain skills to develop rapport with CALD clients.
  • Gain skills in cross-cultural clinical assessment and screening.
  • Develop skills in collaborative treatment planning with CALD clients.

On completing this course you will be able to develop skills to engage with CALD clients and their families; will have better understanding of the challenges of cross-cultural assessment and sensitive issues that impact on mental health engagement, screening, diagnosis and treatment outcome. You will have developed new skills for cross-cultural engagement, assessment, intervention and treatment.

Before attending the CALD 9 face to face course or starting the CALD 9 online course we highly recommend that you familiarise yourself with topics discussed in the Pre Course Reading for the CALD 9 Working in a Mental Health Context with CALD clients course. The CALD 9 course will not repeat or explain in detail the information in this pre-course reading however some of the materials will be referred to in the course.

The topics covered in the pre-course reading include:

  • Why is cultural competency important?
  • Mental Health as a Western Discipline
  • Cross-cultural Issues in Assessment
  • Western Frameworks
  • Concept of Self Differs
  • Aetiology
  • Ethno-cultural Variations in Expressing Distress
  • Ethno-cultural Identity
  • Explanatory Models
  • Help-seeking patterns
  • CALD Assessment Tool
  • Pointers for engaging in therapeutic interventions
  • Transference Issues
  • Overall Cultural Assessment for Diagnosis and Care
  • Applicability of Therapeutic Treatments

You will be given an extra hour on your certificate of attendance for the time take to go through this pre-reading.

I have gained awareness about the need for openness and seeking out pt and families explanatory models, collaborating and adapting to assessment and treatment to incorporate client’s ethno-cultural identifies

I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.

I have gained an understanding working with CALD clients in mental health and I have learned to be more sensitive to improve cultural understanding and gain communication skills. After this course I will ensure I will improve my interactions by listening and clarifying with clients for more understanding

I can now make conscious efforts to develop rapport with CALD clients throughout the consultation process before, during and after consultation to improve collaborative therapeutic outcomes

I do not work within a mental health context, and a lot of the information was new to me, I have found it very interesting, but aspects of the course I have found valuable and transferable to general health settings

The course was relevant to clinical practice. The content was well planned and the flow was good. I like the use of the same case for discussions throughout the course

Important Information

Courses Calendar
Courses Calendar
Eligibility and Enrolment
Eligibility and Enrolment
CALD 9 - Working in a Mental Health Context with CALD Clients play_arrow