This module is available as a self guided 3.5 hour online course.
Online Remote face to face Face to face
This course introduces you to the challenges working with culturally and linguistically diverse (CALD) clients with language barriers, different cultural and religious values and practices, and with limited knowledge about the Western concepts, service and protocols in palliative care.
You will learn ways to accommodate different beliefs and attitudes as well as strategies for managing cross-cultural interactions, treatment, and interventions when working with CALD clients and families during palliative and end-of-life care. It will also provide you skills to work with interpreters in palliative care. The course is intended for anyone working with CALD clients in palliative care in primary, secondary and NGO sectors.
It is expected that participants enrolling into this course, must have the basic knowledge about working with clients in palliative care settings and have completed the following prerequisite courses.
Participants completing this course will:
On completing this course you will have greater insight of the cross-cultural challenges and cultural factors impacting on CALD clients and their families engaging and communicating with service providers; you will also become aware of how to develop rapport and trust with CALD clients and families and gain skills in cross-cultural communication, assessment and intervention with CALD clients in palliative care. Additionally you will gain knowledge and skills working with interpreters in palliative care settings.
E-Learning online self-paced learning = 3.5 hours.
Remote face-to-face training via video conferencing = 2 hours. This is an abridged version facilitated by an educator via Zoom.
This course will give you insights, critical cultural understandings and strategies to work with culturally and linguistically diverse (CALD) clients.
Waitematā District Health Board (WDHB) eCALD® Services produced this course in collaboration with Dr Mandy Parris-Piper and Dr Florry O'Connell (Palliative Care Consultants), with valuable input and support from members of the Waitemata DHB’s Institute for Innovation and Improvement (i3) and Shared Goals of Care Advisory Group (Dr Katie Weatherstone, Dr Moira Camilleri, Peter Groom and Jeanette Bell). We would like to thank Dr Jenny Cartwright for her contribution to proof-read and edit the content.
This course is produced by Waitematā District Health Board (WDHB) eCALD® Services in collaboration with Dr Mandy Parris-Piper (Palliative care clinician), Dr Florry O'Connell, Dr Jenny Cartwright, Victoria Camplin-Welch, and members of Waitemata DHB’s Shared Goals of Care advisory group (Dr Moira Camilleri, Dr Katie Weatherstone, and Peter Groom).
The course information, examples, and questions kept me well engaged. There is so much to know, and this is well presented. The objective is clearly to learn rather than test and I feel this helps as we are self motivated to learn and the course supports this. Many thanks for all the work that goes into this very important teaching.
Health practitioner from a hospice.
It felt novel and different from other online modules I have done. Interesting and engaging graphics and presented different ways of learning
Palliative care consultant
A very comprehensive learning experience, really well researched and constructed.
Hospice social worker
Clear, concise and well formatted. Good explanations. Video and audio examples were really helpful.
Thank you once again for a fabulous resource. i have already shared with my colleagues in our Palliative Care service. My learning from this course will enhance my practice as a palliative care CNS and I have also recommended the course to my colleagues in aged residential care.
Cancer nurse specialist
Another excellent course from the eCALD team, I have attended others which were face to face but this was the first online course. I am grateful to have been able to complete this at my own pace and in small chunks. Will certainly recommend to colleagues. The variety of scenarios, reading, questions, reflection all helped to make the course more enjoyable from an online learning perspective.
Excellent content which is appropriate for all diverse range of health professionals, thank you for producing such an excellent online learning module.
Palliative care consultant