Enhancing CALD Cultural Competence

Cultural diversity in the New Zealand population is growing, leading to increasing cross-cultural interactions between healthcare providers and clients and between employees.

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CALD cultural competency courses and programmes

eCALD offers a range of face-to-face and online courses for both caring for culturally and linguistically diverse (CALD) patients from Asian, Middle Eastern and African backgrounds, as well as for working in culturally diverse workplaces. All courses focus on enhancing learners' cultural awareness, sensitivity, knowledge and practical skills.

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Thoroughly designed online training course

This is a thoroughly designed training course for interpreters which covers a lot of practical issues that we have met during the practice. We may not need or have the opportunity to apply all the things we have learnt in this course in our practice, but with the awareness, it will make interpreters feel more of control of our job. It also gives us more confidence to do our job better, and our communications with the health practitioners [HPs] and patients will be smoother.

Interpreter (Module 201 Interpreting remotely in the healthcare setting)

Thorough and informative

The video sequences are highly successful learning tools-congratulations!!

Online Learner (Module 8 Working with CALD Families - Disability Awareness)

A valuable learning tool

This is such a valuable learning tool. Helping one to have compassion but also giving practical tools of understanding for our practice.

e-Learner (Module 3 - Working with refugee patients)

This is high quality learning

I like the online course interactive tools and the use of video and audio scenarios, it kept me engaged. This is high quality learning. I have learned to use the cultural assessment tool. The CALD assessment tool helps me to understand the client’s explanatory model so I can effectively communicate with them.

Online Learner (Module 9 Working in a Mental Health Context with CALD Clients)

Improved awareness

This course has certainly made me think about how I interact with people from other cultures which I was not really aware of previously.

F2F Learner (Module 1CS Cultural Competency and Customer Service)

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Expression of Interest Sought | Refugee Health Project Executive (Contract)

eCALD® Services is looking for a full-time Refugee Health Project Executive to be contracted for 10-12 weeks from April to June 2024.

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Our resources

We provide a range of supplementary resources in addition to the material covered in our courses for enhancing cultural competency. These include cross-cultural resources, translated information, CALD-related publications, screening tools in multiple languages, and a list of migrant and refugee services.

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