CALD 4 - Working with Interpreters
  • 4 hours (CME/CNE/MOPS accredited) for classroom / face-to-face training
  • 3 hours (CME/CNE/MOPS accredited) for online self-paced, self-reflective, interactive learning

This course is intended for anyone working in primary care, secondary care or mental health services who wants to work more effectively with interpreters.

Many health practitioners have experienced feeling ‘lost in translation’ when working with a trained interpreter. The aim of this course is to provide the necessary knowledge and skills to help you work more effectively with professional trained interpreters, to achieve a better outcome from your communication with non-English speaking patients.

  • Gain awareness of the challenges faced by health practitioners, interpreters and patients involved in interpreting sessions.
  • Gain an understanding of the roles and competencies of interpreters
  • Gain an understanding of the rationale and principles of how to work effectively with interpreters
  • Develop skills how to pre-brief and structure sessions to gain control of the interpreting process
  • Develop skills how to de-brief post consultation
  • Understand some of the factors that affect the working relationship (the therapeutic triad, transference and counter-transference)

On completing this course you will be more familiar with the roles and responsibilities of a professionally trained interpreter, their code of ethics, and some ethical dilemmas they may encounter. You will have developed new skills on how to work effectively with interpreters in different settings and how to remain in control throughout a consultation.

This was very helpful. I wish I had done it much earlier

Well written and engaging programme. Videos in particular were well scripted and acted. Useful to see both poor and good sessions. Valuable advice for more than just using interpreters

I have thoroughly enjoyed this module. I have worked with interpreters on many occasions, especially in Outpatients department and in the community. I will certainly maximise this resource in future

This was a very helpful and clear teaching course and I am the better for learning concrete skills. Being kind and supportive is not enough I see now

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