The overall aim of the CALD Cultural Competency “Courses for Working with Patients” is to:
Increase the health workforce’s level of confidence to work with CALD service users and carers
Enhance the cross-cultural interactions in the long term
Increase CALD patients’ satisfaction with the services delivered
Reduce miscommunication, misdiagnosis, non-compliance of treatment and follow up, and disengagement with service providers
The overall aim of the CALD Cultural Competency “Courses for Culturally Diverse Workplaces” is to enhance cultural awareness, sensitivity and cross-cultural communication skills (a) between employees and employees and (b) between employers and employees.