eCALD® Team


Sue Lim QSM, eCALD® National Programme Manager, Institute of Innovation and Improvement, Waitemata DHB

Sue was the operations manager of Asian Health Services, Waitemata DHB from 2000-2015. During this time she developed a range of Asian-specific culture and language services, interpreting services as well as Asian cultural perspectives training. Sue is the founder, concept designer, producer, subject matter expert, and author/co-author of a number of the cross-cultural resources and publications available on this site. 

Sue has been leading the development of eCALD® courses and resources since 2005, working in partnership, collaboration and in conjunction with experts in cross-cultural research and training, subject-matter experts, e-learning technical experts, media production experts and health professionals to developed an innovative and first of its kind range of CALD cross-cultural courses and resources in New Zealand.

In the course of developing the courses and resources, Sue has consulted with health professionals about their learning needs, as well as with Asian and MELAA community members and stakeholders to ensure the information provided are relevant to the New Zealand settings and to the CALD community groups represented in our researched materials.


eCALD® Team


  • Sue Lim, eCALD® National Programme Manager

  • Dr Annette Mortensen, eCALD® National Coordination and Project Manager

  • Michelle Abbas, eCALD® Webmaster and developer

  • Elena Wong, eCALD® Course Coordinator

  • Amy Cao, eCALD® Course Coordinator


eCALD® Researchers:

  • Dr Annette Mortensen

  • Sue Lim, eCALD® National Programme Manager

  • Victoria Camplin-Welch, Cross-Cultural Specialist

  • Mariska Mannes, Deliquo Communication Ltd


eCALD® Trainers:

  • Mariska Mannes, Deliquo Communication Ltd

  • Tanya Wolstencroft, Cross-Cultural Trainer, ex General Practitioner

  • Dr Sai Wong, ADHB, WDHB, CMDHB Consultant Psychiatrist

  • Dr Ashok Malur, ADHB Consultant Psychiatrist

  • Patrick Au, ADHB Mental Health Service Coordinator/Trainer

  • Shahin Payam, AUT PHD Doctoral Student and Lecturer

  • Sue Lim, eCALD® National Programme Manager


eCALD® Quality and Information System Personnel

  • Sue Lim, eCALD® National Programme Manager (oversight of the quality of courses content, delivery, promotional materials)

  • Goodfellow Unit - Accreditation of CALD 1-9 courses

  • Michelle Abbas, eCALD® Webmaster and developer - quality of web content, graphics, quality controlled documentation

  • Dr Annette Mortensen, eCALD® National coordination and project manager: review of cross-cultural resources and research materials

  • Mariska Mannes, Deliquo Communication Ltd (moderation of trainers)


eCALD® Graphics and Promotion Materials

  • Sue Lim, eCALD® National Programme Manager (oversight the branding and promotion materials)

  • Michelle Abbas, eCALD® Webmaster and developer: Web-content and promotion material graphics, video production

  • Kathryn Fountain, Essential Designs Ltd - Graphic designer