Achievements & Acknowledgements


The e-learning course development project for CALD 1 Culture and Cultural Competency received the following awards

  • Overall Winner - Oral Presentations, Waitemata Health Excellence Awards, 2010

  • Oral Presentation - Highly Commended for Workforce Development & Innovation, Waitemata Health Excellence Awards, 2010


Endorsements for CALD [2010]

 CALD – a break through in online e-learning and a wonderful resource for health professionals. When this tool was presented to our PHO Clinical Leaders, there was unanimous admiration for the excellent work Sue Lim and her team have completed. The quality of both IT and content, and the format of this self learning tool, are of such high standard that it is an academic achievement deserving of national recognition. Many patients and health providers, and indeed any member of the public (especially staff at schools) will benefit from the free access via the website. Well done Sue and team! 

Dr Lannes Johnson – Clinical Director, Harbour Health

 I really like the CALD Culture Competency e-learning course because busy SMOs can take the training at a pace that suits their schedule – 15 minutes a week! 

Professor Innes Asher, Department of Paediatrics: Child and Youth Health, The University of Auckland

 For the Culturally and Linguistically Diverse website, 2010. WDHB’s Asian Health Support Services group have transported the highly successful CALD learning tools and resources to the web, making the training accessible to a wider audience. This step completes Phase 2 of a five phase plan. In line with Ministry of Health requirements and in response to an increasingly diverse population, CALD courses teach health practitioners how to provide services that “acknowledge the diversity of cultures and ensure services are accessible, culturally appropriate, effective and safe.” The new website also hosts links, news, a forum and electronic toolkits, and is intended to grow. They have also developed a 24-7 Waitemata Auckland Translation and Interpreting Service (WATIS) for primary and secondary care services and a range of Asian culture-specific services for the DHB. Visit CALD’s new website. 

Joris de Bres - Race Relations Commissioner

 This excellent initiative goes much further than the interaction between a health care provider and a patient. It is indeed a tool that helps us understand each other better and is improving communication in society as a whole. The time spent on the e-learning course and the use of the toolkit is minimal compared to the benefit each of us can reap from its use. Congratulations to Sue Lim and her team for this high quality product. 

Dr Johan Rosman - Chief Medical Officer Waitemata DHB

 Fantastic work Sue – this is a great example of how we should be doing things. Great content on a very important topic; well structured and easily able to be followed at one’s own pace; using technology in a skilful manner; and with built-in opportunities to reflect on what is being presented. Our senior team were hugely impressed by your presentation and the opportunity for staff to use this resource. 

Dr Murray Patton, Clinical Director - Mental Health Service Group

 I am very pleased to see this learning resource. This is very thorough, comprehensive and evidence-based, with evaluation points and videos to reinforce-learning. It is most impressive. I support this as a highly recommended learning resource for nurses and midwives, who can claim 3 hours to meet the professional annual learning requirements. It will assist with assessment of the cultural awareness component when assessing portfolios as it relates to clinical practice. 

Dr Jocelyn Peach - Director of Nursing & Midwifery, Waitemata DHB

 I would like to add my congratulations for the launch of the (CALD) e-learning training resource and note the considerable efforts that have been made by many to bring this great piece of work to fruition. The application and use of this tool will help to overcome some of the fundamental barriers in access to quality health services for Asian, Migrant and Refugee communities in this region. 
It is evident that there are significant needs within our workforce for teaching resources that assist cultural competence development.

The CALD e-learning toolkit provides a highly efficient way of developing cultural competence across a wide constituency. The e-learning format makes the resource accessible, flexible and in addition meets the professional standards of health registration bodies including Medicine, Nursing and Social work. I recognise the tireless work of Sue Lim and her team in the development and delivery of the CALD learning tool. Sue’s vision has created the momentum for this project to succeed. I would also like to thank the NDSA Auckland Regional Settlement Health Project for funding this project on behalf of Waitemata, Auckland and Counties Manukau District Health Boards. I intend to use the learning resource myself and will encourage staff of Mental Health and Addictions services to do the same. Bravo! 

Ian McKenzie - Chair of Northern Region Asian, Migrant & Refugee Mental Health & Addictions Advisory Group - Regional Director Mental Health and Addiction Services, Northern Region